Shipping and Returns
Shipping is charged at 12 EUR for all orders outside Norway.
Your order will be delivered by DHL to the shipping address specified in your order.
Your order will be packed and shipped as soon as possible. From shipment date, orders generally take 1-4 business days for delivery.
We accept credit/debit cards and payments via PayPal or Klarna.
If you wish to return your order, note the following:
Full return of your order: Your order and shipment cost will be refunded.
Partially return of your order: Only the order cost of the returned item(s) will be refunded, not the shipment cost.
WRONG SIZE OR COLOR?
We do not do direct exchanges. If you'd like a different size or color, please return the item(s) to us for a refund and place a new order.
HOW DO I RETURN MY PRODUCT(S)?
If you change your mind, you can return your product within 30 days of shipment. Purchases made from our online store can only be returned via our online return process. This provides you a free return of your product.
- To initiate the return process:
- Use the link “Register a return from this order” in our order confirmation email. If you can’t find your confirmation email, you can access the online return process by creating a customer account. Please refer to section 3) below.
- If you have a customer account, you can log in to your customer account and go to your order.
- You can use this link to create a new customer account. Please note that you need to submit the same email address as originally used for your purchase.
- Choose the item(s) you wish to return and fill in your details.
- When the return form is completed, we will send you a return confirmation email. Print the pre-paid return label and the waybill attached.
- You can reuse the original packaging received from us. Properly seal the package and stick the pre-paid return label on the outside of the parcel. Make sure to cover the original shipping label if using the original packaging. Please note that if you return the item(s) without the pre-paid return label and without using DHL as a courier, it will be at your expense and at your own risk.
- Deliver the package and the waybill to a DHL delivery point, or you can order a DHL pickup. (Information on how to do this will be provided in the return confirmation email sent to you).
Once your return is inspected and accepted by our quality inspector, we will release your refund according to the “Refund” section below.
We’re happy to accept returns on unworn items in their original condition, within 30 days of shipment. Thus, items should be returned with tags attached, in their original packaging, with no signs of wear or use. Should the returned item(s) fail to comply with this, we reserve our right to reduce the applicable refund accordingly.
Once your return is inspected and accepted by us, we will refund your order and shipment cost to your original form of payment. It can take up to 14 days before the refund is visible on your account.
For purchases made with PayPal or Klarna, the refund will be processed by PayPal or Klarna. They will send you an email requesting additional information needed to release your refund.
If you are returning part of an order, you will be refunded the cost of those goods only. Shipment cost will not be refunded.